Cancellation policy
Last Updated: August 11, 2026
At Foto Master, we offer flexible purchase, subscription, upgrade, downgrade, and usage-based service options. Below is an overview of purchase options, subscriptions, AI services, storage, upgrades, downgrades, cancellations, grace period, and account deletion terms. For detailed license usage terms, please refer to our Terms of Service and EULA.
Automatic Renewal Consent
When you select an auto-renewing plan and accept the Terms of Service during sign-up, you expressly agree that the subscription will renew and authorize Foto Master to charge the applicable recurring fees to your payment method until you cancel. Foto Master sends renewal reminders before applicable renewals. You are responsible for keeping your payment and contact information current.
You can stop future renewals through Cloud > Billing for Cloud plans and Cloud > Licenses for software and support. Cancel before the renewal date shown in your account. Cancellation stops future charges but does not create a refund for a current or already renewed period except where required by law.
1. Purchase Options
We accept the following payment methods:
- Credit Card Payments: Visa, MasterCard, American Express, Discover
- Shop Pay, Apple Pay, Google Pay
- Wire Transfer
- PayPal (eligible orders only)
- Third-Party Financing through approved providers
2. Software Licenses
- Lifetime Licenses: One-time payment providing permanent access to use the license.
- Yearly Licenses: Renew annually under the Automatic Renewal Consent above unless canceled through Cloud > Licenses before renewal.
License usage and conditions are governed by the EULA in our Terms of Service.
3. Cloud Services
Subscription Options
- Pay-As-You-Go: No recurring fee. Usage is billed per service.
- Monthly or Yearly Plans (Basic / Pro): Subscription plans with expanded features, storage allowances, and access to subscription-based licenses.
Cloud Fee
- Charged per brand/company, allowing all devices under the same brand to connect to one Cloud account.
Auto-Renewal
- Monthly and yearly Cloud subscriptions renew under the Automatic Renewal Consent above until canceled.
- Renewal reminders are sent before applicable renewals.
- Auto-renewal can be managed through Cloud > Billing.
Grace Period
A Grace Period may occur when your Cloud subscription expires and you do not renew it or cancel it.
- What happens during the Grace Period: Your online galleries will go offline and your account will be marked for termination.
- Length: The Grace Period lasts up to thirty (30) days from the subscription expiration date.
- How to restore service: If you renew and pay any outstanding amount during the Grace Period, your Cloud access will continue and your online galleries will return online.
- If you do not pay: If you do not renew within the Grace Period, your account may be terminated and your data may be deleted as described in this policy.
If your goal is to pause active Cloud usage (rather than accidentally lapse), we recommend proactively deleting your events and content and downgrading to the Pay-As-You-Go plan (this is a destructive downgrade as described below). This keeps your AI Credits and allows you to upgrade your account at any time.
4. 24/7 Support
- Billed Per License.
- Support renews under the Automatic Renewal Consent above until canceled.
- Renewal reminders are sent before applicable renewals.
- Managed through Cloud > Licenses.
- Charges are non-refundable once the service period begins.
5. Subscription-Based Licenses
- Available only with active Monthly or Yearly Cloud plans.
- Renews annually under the Automatic Renewal Consent above unless canceled through Cloud > Licenses before renewal.
6. AI Services, Credits, and Usage-Based Pricing
AI Services Usage
- AI Services are billed per transaction, per experience, or per generated result.
- Customer Content, AI outputs, model training, consent obligations, and prohibited AI uses are governed by the Terms of Service, EULA, Cloud Services Agreement, and Privacy Policy.
AI Credits
- AI Credits are prepaid balances used for AI Services and eligible usage-based charges.
- Credits are non-refundable and have no cash value.
Pricing and Plan Differences
- AI pricing varies by:
- AI service type
- Active Cloud plan (Pay-As-You-Go, Basic, Pro, or other packages)
- AI model, quality, or configuration
- Different plans may have different per-transaction pricing for the same AI Service.
Pricing Updates
- Current AI pricing is published on the Foto Master website and/or within the Cloud platform.
- Pricing may be updated from time to time with at least 30 days’ advance notice.
- Continued usage after the effective date constitutes acceptance.
7. Storage Allowance and Extra Storage Charges
Included Storage
- Each Cloud plan includes a predefined storage allowance.
- Included storage limits vary by package and are listed in the official pricing tables on the Foto Master website.
Extra Storage Usage
- If a customer exceeds the storage included in their plan, extra storage charges will apply.
- Extra storage is billed per additional GB used, based on the active Cloud plan.
Plan-Based Pricing Differences
- The price per additional GB varies by plan.
- For example, extra storage under the Basic plan may cost more per GB than under the Pro plan.
- Applicable rates are published in the pricing tables and may differ between packages.
Billing Timing and Payment Method
- Extra storage charges are calculated monthly and charged once at the beginning of each month based on the previous month’s storage usage.
- Extra storage charges may be:
- Charged to the customer’s default payment method, or
- Deducted from the available AI Credit balance, if sufficient credits exist.
- If the credit balance is insufficient, the remaining amount will be charged to the default payment method.
Ongoing Charges
- Extra storage charges are recurring as long as usage exceeds the included allowance.
- Reducing storage usage below the included limit will stop future extra storage charges.
8. Plan Upgrades
Upgrading Cloud Plans
- Upgrades take effect immediately upon confirmation.
- Features, storage limits, and AI pricing adjust instantly.
- Existing events, data, configurations, and AI Credits are preserved.
Billing for Upgrades
- Customers are charged the price difference for the remaining billing period.
- No refunds or credits for unused time.
9. Plan Downgrades (Important)
Downgrade from Pro to Basic
- Pro-only features are disabled.
- Events and data remain available, subject to Basic plan limits and storage allowances.
- No automatic data deletion occurs.
Downgrade from Pro or Basic to Pay-As-You-Go
This is a destructive action.
- All events and event-related data are immediately and permanently deleted after explicit customer confirmation.
- Deleted data cannot be recovered.
- AI Credits are retained and remain available for future use.
Foto Master strongly recommends downgrading to Pay-As-You-Go instead of deleting the account when preserving AI Credits is desired.
10. Account Deletion (Important)
- Account deletion results in:
- Permanent deletion of all events and stored data
- Permanent deletion of all unused AI Credits
- Loss of access to all services and licenses
- Account deletion is irreversible.
11. Cancellation Terms
Digital Goods
Digital goods (software licenses, Cloud services, AI Services, AI Credits, storage usage, support) are non-refundable once accessed or used.
Subscription Orders
- Subscription services are non-refundable.
- Canceling through the account controls stops future renewals.
- Services remain active until the end of the paid billing cycle unless downgraded earlier.
- Cloud plan cancellations are managed through Cloud > Billing. License and support cancellations are managed through Cloud > Licenses.
- If an account control is unavailable or does not work, contact support@fotomaster.com before the renewal date and retain the request confirmation.
Custom or Personalized Orders
Non-cancelable and non-refundable.
Third-Party Financing
Subject to the financing provider’s terms.
12. Refund Policy
- All sales are final once goods are shipped.
- Pre-shipment cancellations incur a 10% restocking fee.
- Refunds exclude digital goods and consumed services.
- For more info please visit our Refund Policy Page: https://fotomaster.com/policies/refund-policy
13. Contact Us
For assistance with subscriptions, AI Credits, storage usage, upgrades, downgrades, grace period questions, or account deletion: