Privacy policy

Last Updated: 29th of November 2024

Foto Master and its affiliates ("Foto Master", "we", "us", or "our") are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website(s), mobile applications, cloud services, software, and related services (collectively, the "Services").

1. Information We Collect

1.1 Personal Information Provided by You:
We collect the following personal information when you voluntarily provide it through our Services or during interactions with our team:

• Contact details (e.g., full name, email address, shipping and billing addresses, phone number).
• Verification details (e.g., copies of ID cards, driver’s licenses, or passports for purchases).
• Login credentials (e.g., username and password).
• Any other details you choose to share via email, phone, or chat.
• Content you share, such as photos, videos, and event details.
• Cookies and tracking technologies (see Section 7).

1.2 Information Collected Automatically:
When you use our Services, we may automatically collect:

• Device and browser details (e.g., IP address, operating system).
• Usage data (e.g., session duration, pages visited, actions performed).
• Analytics data (e.g., heatmaps, click patterns, geolocation).
• Cookies and similar tracking technologies (see Section 7).

1.3 Payment Information:
All payment and billing information is securely processed by our third-party payment providers. Foto Master does not store your full payment details but may receive partial information such as transaction status or card type.

1.4 End User Content:
If you or your end users use our Services to upload or share content (e.g., photos, videos), such content may include personal information. You are responsible for obtaining the necessary consents from your end users to process their data.

1.5 Data Collection During Form Submission:
When using forms on our website, we collect data progressively at each stage of form submission. This includes any information you provide in partially completed forms, even if you do not complete all stages of the form.

2. How We Use Your Information

We use your information for the following purposes:

• To provide, maintain, and enhance the Services.
• To process your orders and manage billing.
• To verify your identity for secure access to our Services.
• To communicate with you, including support, marketing, and service updates.
• To analyze and improve our website, software, and overall user experience.
• To comply with legal obligations and protect our rights.

3. Sharing Your Information

Foto Master may share your personal information in the following circumstances:

• Service Providers: With third-party vendors supporting our Services (e.g., hosting, analytics, payment processing).
• Advertising Partners: To deliver targeted advertisements and measure their effectiveness.
• Lead Distribution Platform: If you submit an event rental request, we may share your details with customers offering services in your area, with your consent.
• Legal Requirements: When required to comply with legal obligations, such as subpoenas or court orders.
• Business Transactions: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.
• Consent: With your explicit consent for other purposes.

4. Data Storage and Transfer

We store your data securely on servers located in the United States and other jurisdictions as necessary. Foto Master ensures compliance with applicable data protection laws, including GDPR, by using appropriate safeguards for international data transfers.

5. Retention of Information

We retain personal information as long as necessary to:

• Provide the Services.
• Fulfill legal obligations.
• Protect our rights.

Once retention is no longer required, we securely delete your data.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request information about the personal data we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request the deletion of your data under certain conditions.
• Restriction: Limit how your data is processed.
• Objection: Object to the processing of your data for specific purposes.
• Portability: Receive your data in a structured, commonly used format.

To exercise your rights, contact us at support@fotomaster.com. Some requests may be subject to legal or operational limitations.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze site performance:

• Strictly Necessary Cookies: Essential for the operation of our Services.
• Performance Cookies: Analyze usage and optimize functionality.
• Advertising Cookies: Deliver targeted ads tailored to your interests.

You can manage or disable cookies through your browser settings. Note that disabling cookies may affect your use of certain features. Learn more at https://www.allaboutcookies.org.

8. Marketing Communications

We may send you promotional emails or messages about our products and services. You can unsubscribe at any time by:

• Clicking the "unsubscribe" link in any email.
• Contacting us at support@fotomaster.com.
  You also have the right to object to receiving marketing communications at any time.

9. Security of Your Information

Foto Master takes security seriously and implements industry-standard measures to protect your data. However, no method of transmission or storage is completely secure. We encourage you to:

• Use strong passwords.
• Monitor access to your devices.
• Report suspicious activity to us immediately.

10. External Links

Our website may contain links to third-party websites. We recommend reviewing the privacy policies of any third-party websites you visit through links on our site. Foto Master is not responsible for how these websites collect, use, or share your data.

11. GDPR Compliance

Foto Master is dedicated to data privacy and complies with the General Data Protection Regulation (GDPR), effective May 25, 2018. GDPR safeguards the personal data of individuals within the European Economic Area (EEA). This section outlines how Foto Master ensures GDPR compliance and supports its users in adhering to their obligations.

Scope and Application
GDPR applies to personal data, defined as information relating to an identified or identifiable individual. Under GDPR:

• Data Controllers determine the purposes and means of processing personal data.
• Data Processors process personal data on behalf of Data Controllers.

Foto Master acts as a Data Processor, while our users (e.g., event organizers and businesses) typically act as Data Controllers.

Our Responsibilities as a Data Processor
Foto Master complies with GDPR requirements, including:

• Implementing technical and organizational measures to secure personal data processed via our Services.
• Promptly informing users of any data breaches to enable timely reporting to relevant authorities.
• Supporting Data Controllers with tools to manage personal data requests (e.g., access, correction, and deletion).

How We Support Data Controllers
To assist users in meeting GDPR obligations, Foto Master provides:

1. Transparency Tools: Features that help users create comprehensive privacy statements to inform end users about personal data handling.
   • Example: “[Your Company] uses Foto Master Ltd. for [e.g., ‘interactive photo booth services’]. Personal data collected during events is processed by Foto Master on our behalf. Contact us at [Your Contact Info] for inquiries.”
   • For services involving analytics or advanced technologies:
     • “[Your Company] uses [specific service/technology] to analyze event participation. Aggregated data from images captured during events may be processed, but personal data is excluded.”
2. Consent Collection Features: Tools for obtaining explicit, affirmative consent, where necessary, in accordance with GDPR guidelines.
   • Example:
     • "GDPR Consent: Do you consent to receiving updates from [Your Company]? By agreeing, you permit the use of your contact details to send promotional content. You may withdraw consent at any time."

Data Processing Agreement (DPA)
The relationship between Foto Master (Processor) and users (Controllers) is governed by a Data Processing Agreement (DPA) integrated into our End User License Agreement (EULA). Acceptance of the EULA signifies agreement with the DPA terms. Users will be notified of any amendments to the EULA through their Foto Master account.

International Data Transfers
Foto Master operates internationally, and personal data may be transferred or stored outside the EEA. We ensure appropriate safeguards (e.g., standard contractual clauses) to comply with GDPR for international data transfers.

Right to Be Erased
In accordance with Article 17 of GDPR, individuals may request the deletion of their personal data where lawful grounds exist. Foto Master processes erasure requests in compliance with GDPR and within legal timeframes. Submit requests to support@fotomaster.com.

Data Security
Foto Master maintains robust security measures to protect data, including regular updates to infrastructure and monitoring for vulnerabilities. Data Controllers are encouraged to implement additional safeguards, including:

• Informing end users about data collection and processing.
• Maintaining secure storage practices for data collected through Foto Master services.

Final Note
While Foto Master provides tools and guidance for GDPR compliance, the ultimate responsibility lies with Data Controllers (our users). Users must implement policies and measures to ensure their processing activities meet GDPR standards. For specific legal advice regarding GDPR, consult a legal professional.